Smart Replies

Last updated on May 28 2021 ~1 min read
Vishnu Sharma

Sometimes we cannot think of a perfect reply and end up addressing our reviews in a way we never wanted to. 

Rannkly’s Smart reply feature analyzes the tone of the message , and based on the emotions it builds several replies to suit the need of the hour. It not only escalates the process but also gives you multiple options to choose from.

How to use the smart reply feature?

  1. Under the reputation management tab, click on my reviews to start the process.
  2. Click on respond to reply, which will lead to opening of a pop up box.
  3. There will be a lot of replies present for you to select and use.
  4. Read and select either of them to use it for addressing your customer’s reviews.
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Ajeet Sharma
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