
Our Topmost Priority: Keeping you connected with your business!
As we all are in lockdown, we want to keep your social world connected and the business thriving. We
are here to empower you and your team to work online while saving time with automated social
marketing tools like never before!
How to Automate your responses
This article guides you about how you can automate your response when you are stuck in a meeting or enjoying holidays with your family.
Users can set a predefined automated response on a selected star rating, review platform and location(s) (if relevant). Users can define the response of their choice or select from Rannkly’s templates. When a review of an automated rating is left on a review platform, Rannkly automatically leaves a response within 5-10 minutes of time. The sentiment algorithm also analyses the content of the review and detects whether it matches the selected rating. If a mismatch is detected, the user is notified via email about inconsistencies and asked to reply to the review manually.
How to automate response for review platforms
- Go to the My Reviews section or Automated Responses section from the sidebar.
- Click on the 3 dot icon (a.k.a overflow menu).
- Select Automate star review response
- Click on Start Automating.
- Select the type of review you want to respond to
- Select the platform where your response will appear
- Type your response
- Click on Create Response
- Alternatively, you can select an inbuilt response by clicking on Choose Template
How to delete/stop Automate Response
- Select Automated Responses section from the side bar
- Click on 3 dot icon (a.k.a overflow menu)
- Select Delete
- Confirm if you want to delete the item by selecting YES
- Confirm if you want to delete the item by selecting YES
- How to edit automated responses.
- Select the Automated Responses section from the sidebar
- Click on 3 dot icon (a.k.a overflow menu)
Select Edit
- Edit the type of review you want to respond to
- Edit the location where the response will appear
- Edit the platform where the response will appear
- Edit the response or select from- Choose Template
- Click on Update Response