How to Automate your responses

Shobhit Singh

This article guides you about how you can automate your response when you are stuck in a meeting or enjoying holidays with your family. 

Users can set a predefined automated response on a selected star rating, review platform and location(s) (if relevant). Users can define the response of their choice or select from Rannkly’s templates. When a review of an automated rating is left on a review platform, Rannkly automatically leaves a response within 5-10 minutes of time. The sentiment algorithm also analyses the content of the review and detects whether it matches the selected rating. If a mismatch is detected, the user is notified via email about inconsistencies and asked to reply  to the review manually.

How to automate response for review platforms

• Go to the My Reviews section or Automated Responses section from the sidebar.
• Click on the 3 dot icon (a.k.a overflow menu).
• Select Automate star review response
• Click on Start Automating.
• Select the type of review you want to respond to 
• Select the platform where your response will appear 
• Type your response 
•  Click on Create Response
• Alternatively, you can select an inbuilt response by clicking on Choose Template

How to delete/stop Automate Response

• Select Automated Responses section from the side bar

• Click on 3 dot icon (a.k.a overflow menu)

• Select Delete

• Confirm if you want to delete the item by selecting YES

• Confirm if you want to delete the item by selecting YES

• How to edit automated responses.
• Select the Automated Responses section from the sidebar

• Click on 3 dot icon (a.k.a overflow menu)

Select Edit

• Edit the type of review you want to respond to 
•  Edit the location where the response will appear 
•  Edit the platform where the response will appear
• Edit the response or select from- Choose Template 
•  Click on Update Response