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Review Platforms
Rannkly added new platform tripadvisor and Zomato. Now, You can connect with Tripadvisor.
How to Automate your responses
Shobhit SinghWith Rannkly, automating your review responses has never been easier. Our platform offers two options to automate responses - AI-based and template-based.
With AI-based automation, Rannkly's algorithm analyses the customer sentiment and generates a response based on whether the sentiment is positive or negative. On the other hand, with template-based automation, you can set up predefined responses based on star ratings, review platforms, and locations. Choose from our range of templates or create your own response to save time and effort.
Rannkly's sentiment analysis algorithm evaluates review content and detects any inconsistencies between the review and the selected rating. If a mismatch is detected, the user will receive an email notification and can reply manually. Additionally, Rannkly responds to reviews within 5-10 minutes of posting.
Here are the steps to automate your response for review platforms:
Step 1: Go to the Automated Responses section from the sidebar
Or
Go to "My Reviews", click on the 3-dot icon on any review, and select "Automate star review response".
Step 2: Click on "New Automate Response" button.
Step 3: Choose the type of automated response: AI-based or Template-based.
If you choose AI Based a. Select the review platform you want responses to be posted to. b. Fill in the required information like email, phone number or give other signature you want to be included. c. Click on "Create Automated Response" and your automated response is created. If you choose Template Based a. Select the rating for which you want to create an automated response. b. Select the review platform you want responses to be posted to. c. Create your own reply or choose from the pre-defined templates. d. Click on “Create automated response”. To delete or stop the automated response: Step 1: Go to the Automated Responses section from the sidebar. Step 2: Select from Template Response or AI Response. Step 3: Click on the 3-dot icon (overflow menu) on the response you want to delete. Step 4: Select "Delete." Step 5: Confirm that you want to delete the item by selecting "Yes". To edit the automated response: Step 1: Go to the Automated Responses section from the sidebar and select Template Response or AI Response. Step 2: Click on the 3-dot icon (overflow menu). Step 3: Select "Edit Step 4: Edit the detail you want to change, the type of review you want to respond to, the location where the response will appear, the platform where the response will appear, or the response itself. Step 5: Click on "Update Response”.
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