How to Automate your responses

Last updated on November 24 2021 ~1 min read
Shobhit Singh

This article guides you about how you can automate your response when you are stuck in a meeting or enjoying holidays with your family. 

Users can set a predefined automated response on a selected star rating, review platform and location(s) (if relevant). Users can define the response of their choice or select from Rannkly’s templates. When a review of an automated rating is left on a review platform, Rannkly automatically leaves a response within 5-10 minutes of time. The sentiment algorithm also analyses the content of the review and detects whether it matches the selected rating. If a mismatch is detected, the user is notified via email about inconsistencies and asked to reply  to the review manually.

How to automate response for review platforms

  • Go to the My Reviews section or Automated Responses section from the sidebar.
  • Click on the 3 dot icon (a.k.a overflow menu).
  • Select Automate star review response
  • Click on Start Automating.
  • Select the type of review you want to respond to¬†
  • Select the platform where your response will appear¬†
  • Type your response¬†
  • ¬†Click on Create Response
  • Alternatively, you can select an inbuilt response by clicking on Choose Template

 

How to delete/stop Automate Response

  • Select Automated Responses section from the side bar

  • Click on 3 dot icon (a.k.a overflow menu)

 

 

  • Select Delete

  • Confirm if you want to delete the item by selecting YES

  • Confirm if you want to delete the item by selecting YES

  • How to edit automated responses.
  • Select the Automated Responses section from the sidebar

  • Click on 3 dot icon (a.k.a overflow menu)

Select Edit

  • Edit the type of review you want to respond to¬†
  • ¬†Edit the location where the response will appear¬†
  • ¬†Edit the platform where the response will appear
  • Edit the response or select from- Choose Template¬†
  • ¬†Click on Update Response
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