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This article guides you about how you can automate your response when you are stuck in a meeting or enjoying holidays with your family.
Users can set a predefined automated response on a selected star rating, review platform and location(s) (if relevant). Users can define the response of their choice or select from Rannkly’s templates. When a review of an automated rating is left on a review platform, Rannkly automatically leaves a response within 5-10 minutes of time. The sentiment algorithm also analyses the content of the review and detects whether it matches the selected rating. If a mismatch is detected, the user is notified via email about inconsistencies and asked to reply to the review manually.
- Go to the My Reviews section or Automated Responses section from the sidebar.
- Click on the 3 dot icon (a.k.a overflow menu).
- Select Automate star review response
- Click on Start Automating.
- Select the type of review you want to respond to
- Select the platform where your response will appear
- Type your response
- Click on Create Response
- Alternatively, you can select an inbuilt response by clicking on Choose Template