Our Topmost Priority: Keeping you connected with your business!
As we all are in lockdown, we want to keep your social world connected and the business thriving. We are here to empower you and your team to work online while saving time with automated social marketing tools like never before!
This article guides you about how you can automate your response when you are stuck in a meeting or enjoying holidays with your family.
Users can set a predefined automated response on a selected star rating, review platform and location(s) (if relevant). Users can define the response of their choice or select from Rannkly’s templates. When a review of an automated rating is left on a review platform, Rannkly automatically leaves a response within 5-10 minutes of time. The sentiment algorithm also analyses the content of the review and detects whether it matches the selected rating. If a mismatch is detected, the user is notified via email about inconsistencies and asked to reply to the review manually.
- Go to the My Reviews section or Automated Responses section from the sidebar.
- Click on the 3 dot icon (a.k.a overflow menu).
- Select Automate star review response
- Click on Start Automating.
- Select the type of review you want to respond to
- Select the platform where your response will appear
- Type your response
- Click on Create Response
- Alternatively, you can select an inbuilt response by clicking on Choose Template