Automated Responses
Last updated on October 16 2020 ~1 min read
Ina

Users can set a predefined automated response on a selected star rating, on a selected review platform and on a selected location(s) (if relevant). Users can define the response of their choice or select from Rannkly templates. When a review of an automated rating is left on a review platform, Rannkly automatically leaves a response within 5-10 min time. The sentiment algorithm also analyses the content of the review and detects whether it matches the selected rating. If a mismatch is detected, the user is notified via email about inconsistencies and asked to replyย  to the review manually.

How to automate response for review platforms.

Go to My Reviews section or Automated Responses section from the sidebar.

Click on 3 dot icon (a.k.a overflow menu).

Select Automate star review response

Click on Start Automating.

Select the type of review you want to respond to || Select the platform where your response will appear || Type your response || Click on Create Response

Alternatively, you can select an inbuilt response by clicking on Choose Template

How to delete/stop automate response.

Select Automated Responses section from the side bar

Click on 3 dot icon (a.k.a overflow menu)

Select Delete

Confirm if you want to delete the item by selecting YES

Confirm if you want to delete the item by selecting YES

How to edit automated responses.

Select Automated Responses section from the side bar

Click on 3 dot icon (a.k.a overflow menu)

Select Edit

Edit the type of review you want to respond to || Edit the location where the response will appear || Edit the platform where the response will appear || Edit the response or select from- Choose Template || Click on Update Response

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