Janie and Jack

I made two trips to the store in the past two weeks for my son's back-to-school shopping. I encountered issues while trying to place an order on the website, so I decided to visit the physical store. Despite being a loyal customer, I was disappointed with the in-store experience. The sales staff, despite having few customers in the store, were unhelpful, unfriendly, and displayed poor attitudes. It seems that my experience is not unique based on the online reviews I have read here as well.

You buy online and you can't return it. Online errors only refund you the price they have in the store, not what you paid. The information they give you online is that you can return it at any store. You just waste time going to that store. Bad service.

I visited this location to browse the new styles and make a few purchases for my toddler. Upon entering I was not offered any assistance and when I circled back to the front of the store, I was met by an older white woman sales representative that did not appear to be friendly. I asked her if there were any sales and she said astounded, "Sales.?" I reiterated what I had asked her and she said, "I am asking you." I said why are you asking me a question, you should be responding to my question. She was very rude and attempted to change her poor attitude mid sentence, but by then it was too late and the damage was already done. How can I purchase anything when the employees confront customers in a hostile and combative manner? Is courtesy, friendliness and professionalism too much to ask for?

If I could give ZERO stars I would..to the Janie and Jack, 1150 3rd Ave, New York, NY 10065.. My 4 year old and I went to buy a couple dresses because she had picture day and some Easter events coming up. My daughter said “ mommy I have to pee” I asked an employee if there was a bathroom available. She said no not for the clients I said please my daughter has to urine. She said yes because it was a FOUR year old. As we approached to the bathroom which was located in the stock room. She was opening the door as I was getting READY to go inside an employee name JASMINE screams MISS KAROL your not suppose to let no one in. I understand completely the rules and regulations…. I GET IT!!!! BUT HOW DO YOU DENID A FOUR YEAR OLD CHILD A BATHROOM!!!! I asked her AGAIN is for my child please.straight forward NO “I'm sorry” YOUR “SORRY” WHAT ARE YOU sorry about that my four year old have to urine on herself you piece of GARBAGE!!!!! . Overall, Completely disappointed. I USUALLY shop a lot at this store I never had a horrific experience. HERE is the worst PART my daughter said “mommy that lady was not nice” you caused an entire uncomfortable conversation with my child. I felt completely disgusted and discriminated by JASMINE we were light skin and she was Dark skin. They will NEVER see a DIME!! From my friends and family. I Will do all my shopping ONLINE. This store can CLOSE DOWN or have a staff change. ASAP. Never had a horrible experience in my life AT A CHILD STORE!!!!!!!! My child ended up peeing on herself and me going to Starbucks bathroom to Change her outfit.

Dear Janie and Jack Customer Service, I hope this message finds you well. I recently had an experience at your store that I feel compelled to share. While I have generally been satisfied with your products, my most recent visit was unfortunately marred by an encounter with one of your employees, Jasmin. During my visit, Jasmin displayed a level of rudeness towards my daughter that I found highly distressing. Her behavior seemed not only unprofessional but also discriminatory, leaving both my daughter and me feeling unwelcome in your store. I believe that such behavior is not representative of the values Janie and Jack stands for. I understand that employees can have bad days, but I feel it's crucial to address instances of discrimination and rudeness promptly. I kindly request that you investigate this matter and take appropriate action to ensure that your customers have a positive and inclusive experience at Janie and Jack. Thank you for your attention to this matter. I hope that by bringing this to your awareness, steps can be taken to rectify the situation and maintain the reputation of Janie and Jack as a customer-friendly brand. JASMIN SHOULD GET FIRED EFFECTIVE IMMEDIATELY!!!!!