Reply faster with AI and turn customer feedback into action.
Ratings and replies move revenue. Hotels, restaurants and retailers use Rannkly to improve both at every location.
Trusted by brands like
Hotels that raise their review score by one point on a 5-point scale can charge 11.2% more and keep the same occupancy.
Source: Cornell Center for Hospitality Research, 2012A one-star increase in an independent restaurant's Yelp rating lifts revenue by 5 to 9%.
Source: Harvard Business School, LucaHotels that started responding to reviews received 12% more reviews and a 0.12-star higher rating.
Source: Harvard Business Review, 2018Figures are published industry research, not results from individual Rannkly customers.
See every review, reply faster, fix what went wrong and learn what to improve, all in one place.
Every review from every location and channel, in one inbox.
Reply in one place, with AI drafts your team approves.
Send each complaint to the team that can fix it.
See the themes customers mention most, by location.
Compare locations and track progress in shared reports.
Bring reviews from connected platforms into one place and manage them across brands, regions, and locations.
Rannkly helps teams prepare personalised response drafts based on the review and its sentiment—while people stay in control.
Turn serious customer feedback into an internal workflow using alerts, complaint detection, tagging, assignment, notes, and ticket creation.
The public response is one part of the work.
Central and local teams can also track the issue behind it.
Compare ratings, review volume and reply rates across every location, so you can fix the ones slipping before customers notice.
Sort by rating, review volume or reply rate to see who leads and who lags.
Filter by region, brand, channel or rating without switching accounts.
Send daily, weekly or monthly location reports to regional and operations teams.
Illustrative data. Rating below 4.0 or reply rate below 70% flags a location.
A rating shows what happened. Sentiment, recurring themes, tags, and review analytics help teams understand why.
Give regional, operations, and customer-experience teams a shared view of ratings, review volume, sentiment, and trends.
Share daily, weekly, or monthly views by brand, region, location, channel, sentiment, and rating.
Hotel groups and retailers on how they manage reviews, guest feedback and customer conversations across every location.
Park Plaza manages guest reviews and conversations from one dashboard, so every guest gets a timely, on-brand reply and nothing slips through.
Ramada Ghaziabad uses Rannkly to collect more guest reviews and keep its online presence up to date, so travellers find the hotel and book with confidence.
Rannkly Desk helps hospitality teams manage guest requests, complaints, tasks, assignments, escalations and operational workflows from one intelligent platform.
Cygnett Hotels & Resorts works with Rannkly and its customer success team to manage reputation across its hotels.
“Great app. Great team. Many thanks for helping us with great software and ease of doing business.”
Udman Hotels brings guest reviews from all its properties into one place, so the front desk can spot and resolve issues while guests are still on site. Automated reply workflows keep every response consistent.
The T-Shirt Shop tracks reviews and customer feedback across its stores and platforms in real time. It has become the team's daily tool for customer satisfaction and brand reputation.
See the practical role reviews play in six multi-location operating environments.
Manage guest reviews across properties and booking channels.
Track outlet reputation and respond to customer feedback.
Monitor patient feedback across facilities.
Compare reputation and recurring issues across stores.
Track feedback across showrooms and service centres.
Manage local reviews across branches.
Your customer data is protected by certified security controls and privacy-first processes, with the documents your legal and IT teams need to sign off.
ISO 27001 Certified
Information security management across people, processes and systems.
SOC 2 Certified
Independently audited controls for how customer data is handled.
GDPR Compliant
Data protection and privacy rights for customers in the EU.
DPDP Act Compliant
Aligned with India's Digital Personal Data Protection Act, 2023.
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