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Centara Hotels & Resorts

Centara Hotels & Resorts is Thailand’s leading hotel operator, with 43 deluxe and first-class properties across all of the major tourist destinations in the Kingdom, as well as a further 23 hotels and resorts in the Maldives, Sri Lanka, Vietnam, Laos, China, Oman, Qatar and the United Arab Emirates.
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Last data sync 12 Feb 2024
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Year Founded : 1980
business
Total Employees : 1k-5k
people
Monthly Visitors : 1m-10m
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Aluthgama - Mathugama Rd, Bentota, Sri Lanka
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Your overall reputation score
4.4/5
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All time review rating is 4.4
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Based on total of 10798 reviews
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Centara hotels & resorts platform ratings

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Centara hotels & resorts customer reviews

We had a wonderful stay at Ceysands hotel in Bentota. The location is surrounded by Bentota Bay and the beach, which makes it unique. The full board price is reasonable as well. Among the things that can be improved, I would suggest increasing the number of staff in the buffet area so that guests are accommodated.
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Sahan Amarsha
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Staff are brilliant, so helpful and make sure you have a wonderful holiday. Rooms could improve, but comfortable and clean. Food was great as well. Perfect place for a family holiday, plenty of things to keep kids busy too.
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Shevi Balasuria
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We had a relaxing holiday here. Lots of Russian people! Some eating habits are not adapted. The beach was constantly disturbed by a loud flying object. Restaurant employees are often stressed. What we liked best was our cleaning man. He fulfilled our every wish. The room was very clean thanks to him! Thanks again Madushanka! The hotel can be proud of you!
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Philipp Rohner
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We had quite a few problems with the hotel and reception. 1. Rooms drainage system is not good, water clogging issues. 2. Reception staff is incompetent and uncooperative. We had asked them for laundry and room cleaning, even after their acknodgement no one came for hours. We had to ourselves ask house keeping in the lobby to get our room cleaned. 3. We ordered food from outside and asked them to get the food in our room. They denied for even this. 4. Food is also tasteless. 5. Overall experience not so customer friendly, definitely not worth the money. 6. Very crowded hotel. Not enough space according to the number of people staying here. 7. They were displaying exchange rate for usd to lkr as 301.96 but when I changed it they gave me 297.7 saying it was yesterday's rate being displayed at 2pm in the afternoon.
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akshat gupta
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This is an absolutely lovely destination to kick back and relax. Everything from the lake leading up to the hotel, to the beach and pool facilities provided by the resort, is exactly as expected. The temperature-controlled pool is perfect for kids, with a depth of around 4ft. The beach is also clean and easily accessible. Although there are many planned activities, I do believe the staff could do a better job of encouraging guests to partake. While the food quality is good, it may be beneficial to cater to different nationalities based on the guests' preferences. All in all, the hotel is fantastic and definitely worth a stay.
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Rupert Athaide
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We (a family consisting of two adults and two children, aged 9 and 7) spent 11 nighs recently at the resort, our first time to visit the Maldives. My wife and daughter during their time at the resort undertook excursions to see the Whale Shark and Manta Ray via Best Dives, Maldives. Both my Wife and daughter were absolutely thrilled with the excursion experiences and the expertise of the team, my wife and daughter managed to see both the Whale Shark and the Manta Ray, amazing creatures to see with some fantastic video and photo opportunities available. In terms of the Centara Grand resort, every single member of staff who we encountered during our stay were most approachable and friendly. There are two restaurants on site, an Italian and a Thai restaurant. In particular we as a family would very much ike to pass on our sincere thanks to Sunny, a waiter within the Italian restaurant; Sunny is an absolute credit to the resort and demonstrates a commitment to delivering excellent customer service. We encountered Sunny on a number of occasions during our stay; we found Sunny to be always be most accommodating and friendly. Sunny was on every encounter especially kind to both of our children, elevating our customer experience even further to new heights! We stayed within a beach villa at the resort which had efficient air conditioning and excellent wi-fi coverage throughout, the accommodation was always cleaned twice daily by a dedicated cleaner, to a very high standard. The villa contained two television sets, which had very limited TV channel coverage available of a poor screen quality, this can of course be excused given the remote location of the island, but we do however feel the rooms could greatly benefit from upgrading the television sets to smart TVs with Internet connectivity enabled. Aside from the two restaurants on site as previously mentioned, there is also a buffet restaurant which provides a daily buffet breakfast, lunch and dinner. The food options available within the buffet restaurant are however very limited and the menu rarely changes from day to day; we believe that the buffet could benefit from more choice options being available (including more western food options;) as the buffet is mainly caters for the tastes of Chinese and Indian guests. Overall, we really do recommend staying at Centara Grand and had a thoroughly enjoyable family holiday; made extra special by the stunning location and the attentive staff who really work hard to make Centara Grand a successful resort.
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lawrenceb381
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Just spent a lovely relaxing week with the hubby - superb accommodation…stayed in both the water villa and last few days in luxury beach villa - both fantastic. All staff were amazing…from the housekeepers, bar staff, spa therapist (if you like a firm massage Patis is your man!) through to the management with both Yuvaraj and Senthil being very accommodating and helpful. Other highlights were the restaurants…the Thai, Italian and Teppanyki all excellent. A week was perfect for us…and we will hopefully be back in 12 months!
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CarolineS807
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We have just returned from a 7 night stay and want to thank all of the amazing staff at Centara Grand Island for a perfect holiday. From our arrival and greeting by Yuvaraj, who looked after us throughout, it was 5 star service from start to finish. The island is beautiful with a good range of accommodation. Our booked overwater de-luxe villa was superb but we were offered (and accepted) a move for 4 nights to the luxury beach villa with a private pool, mezzanine bedroom and our own beach sunbeds. This was was even better. Thanks to Babu and Islam for keeping both immaculate. There are multiple dining options and we ate ala carte each evening at either the Thai, Italian or Teppanyaki. All were excellent, but would recommend booking as soon as you arrive. The two bars are stunning, and the selection of drinks and snacks on the Grand All-Inclusive package was really good. The reef around the resort is teeming with wildlife and we saw rays, sea turtles, reef and nurse sharks, as well as a huge array of fish (do not miss shark and ray feeding every evening at 18.00). There are also a large number of boat trips available, with a chance to see Whale Sharks, Dolphins and Manta Rays. The Whale Shark snorkeling trip was the highlight, and I understand there are only a limited number of parts of the Maldives where there is a reasonable prospect of seeing and swimming with Whale Sharks. We were lucky enough to see two on our trip and swimming alongside an 8 metre Whale Shark at a distance of around 2 metres was an experience I will never forget. All 3 of the Whale Shark trips which took place the week we stayed found them. Final shout out for the Spa which was also excellent. Our overriding memory is of a beautiful island, a superb 5 star resort, but above all a fantastic, faultless team of staff totally dedicated to ensuring their guests have a wonderful time. We shall return!
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D1732VEnickr
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I loved every moments in Centara Grand Maldives. Every staffs we met in the resort were exceptionally warm and hospitable. The room was always kept clean and neat by the housekeeper, Munna. His helpfulness significantly enhanced our experience at Centara, which I highly recommend to others as well.
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_M6088TX
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This is one of the nicest places on earth😍 We stayed in the room above the water and it was excellent. Nice big rooms with shower and tub, and outside there is a deck you can sunbathe on. From there there’s steps into the lagoon where can snorkel with all kinds of 🐠. The staff is super friendly everywhere you go on the island. And the restaurants a super delicious.. Five stars from me👌
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RuneB108
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