Built for General Managers & Front Office Teams to manage requests, automate operations, and deliver better guest experiences.
"Deliver iron to room 217?"
TRUSTED BY 5,000+ HOTELS
From in-room tablets to public reviews, Rannkly automatically pulls tickets from every channel so your team never misses a beat.
A single system orchestrates every touchpoint with AI quietly automating the moments that traditionally break down.
Three parallel channels one unified inbox.
Captured via Rannkly AI Device phone conversations auto-transcribed and converted into tickets.
Guests submit requests through the in-room PWA, WhatsApp, or QR code at any table.
Housekeeping, engineering and F&B teams raise operational tickets from the field.
Every ticket passes through the same deterministic engine.
Runs on every incoming ticket
Intent, category and priority detected automatically.
Routed to the right department based on rules and availability.
Response and resolution clocks begin the moment a ticket is created.
The right person receives the ticket within seconds, across every channel they use.
The assigned staff member is alerted simultaneously across multiple channels to minimise response time.
Staff response is tracked and returned to the ticket timeline.
Ownership assumed
Reassignment triggered
Query returned to source
While work happens, AI silently watches the SLA clock.
Before a breach happens, the AI proactively calls the assigned staff member to remind them often resolving the ticket without any supervisor involvement.
“You have three minutes to deliver towels to Room 217. Please update the ticket status once done.”
Two possible endings most paths close quietly within minutes.
The ticket is closed, the guest receives a confirmation message, and an optional feedback survey is triggered to inform future service improvements.
When no acknowledgement or resolution is recorded, the ticket climbs through the hospitality hierarchy automatically.
Six stages, one platform. Every request, every response, every escalation observed and measurable.
Read the technical documentationDelight every guest with Rannkly Desk. Stay accessible, deliver quick & accurate resolutions, and turn every stay into a five-star experience.
Equip your staff with powerful tools and full context to stay productive, confident, and organized from front desk to housekeeping.
Complete history of every interaction, preference & past stay in one view
Instant access to room type, floor, amenities & current occupancy status
Pre-built responses for common requests one click to resolve
Pull guest name, booking details & loyalty tier directly from your PMS
See related past complaints to spot recurring issues instantly
Internal staff notes shared across shifts for seamless handovers
Move tickets across stages visually New, In Progress, Resolved
Assign, escalate, tag & resolve with keyboard shortcuts
Staff manage tickets on the go with our native mobile app
Filter by room, floor, department, priority or SLA status instantly
Select multiple tickets and reassign, close or tag in one action
Live ticket counters, SLA clocks & staff activity at a glance
AI drafts context-aware responses staff can send with one tap
Every ticket tagged with category, priority & department automatically
Flags unusual spikes in complaints or repeated issues per room
Warns staff before a breach happens based on workload patterns
Every guest message scored escalate negative sentiment automatically
AI generates ticket summaries for quick manager review
Track avg resolution time per department, floor & ticket type
See top performers by tickets resolved, speed & guest ratings
Post-resolution CSAT scores with trend graphs over time
Percentage of tickets resolved within SLA drill down by category
Identify busiest hours to optimize staff scheduling
Auto-generated summaries sent to management every morning
Complete history of every interaction, preference & past stay in one view
Instant access to room type, floor, amenities & current occupancy status
Pre-built responses for common requests one click to resolve
Pull guest name, booking details & loyalty tier directly from your PMS
See related past complaints to spot recurring issues instantly
Internal staff notes shared across shifts for seamless handovers
Move tickets across stages visually New, In Progress, Resolved
Assign, escalate, tag & resolve with keyboard shortcuts
Staff manage tickets on the go with our native mobile app
Filter by room, floor, department, priority or SLA status instantly
Select multiple tickets and reassign, close or tag in one action
Live ticket counters, SLA clocks & staff activity at a glance
AI drafts context-aware responses staff can send with one tap
Every ticket tagged with category, priority & department automatically
Flags unusual spikes in complaints or repeated issues per room
Warns staff before a breach happens based on workload patterns
Every guest message scored escalate negative sentiment automatically
AI generates ticket summaries for quick manager review
Track avg resolution time per department, floor & ticket type
See top performers by tickets resolved, speed & guest ratings
Post-resolution CSAT scores with trend graphs over time
Percentage of tickets resolved within SLA drill down by category
Identify busiest hours to optimize staff scheduling
Auto-generated summaries sent to management every morning
Deliver on your service excellence promise track actionable metrics and guest sentiments to consistently improve operations and drive revenue.
Daily, weekly & monthly breakdown of requests across all departments
Compare resolution speed across Housekeeping, F&B, Maintenance & more
Track CSAT trends post-resolution with automated feedback collection
Measure how faster resolutions drive better reviews & repeat bookings
Percentage of tickets resolved within target time by category & floor
Build role-specific views for GM, Operations Manager & Front Desk
Watch new requests appear in real-time as guests raise them
See exactly how much time remains before each ticket breaches SLA
Know who's online, active tickets per agent & current workload
Visual map of request density per floor & room spot problem areas
Instant notifications when tickets escalate to the next level
See ticket inflow vs staff capacity hour by hour to plan shifts
Route tickets to the right team based on category, floor & priority
Define multi-level escalation paths Staff → Manager → AGM → GM
Auto-close resolved tickets after 24h with no guest response
Configure who gets notified via Email, WhatsApp & Push per event type
Require manager approval for refunds, room upgrades & compensation
Schedule daily housekeeping checks & maintenance rounds automatically
AI flags tickets likely to breach SLA based on current workload
Predict request volume by day, season & occupancy for staffing
Identify recurring issues per room, floor or amenity before they spike
Score guests likely to leave negative reviews prioritize proactively
AI recommends ideal staff count per shift based on historical data
Predict equipment failures from complaint trends fix before breakdown
Daily, weekly & monthly breakdown of requests across all departments
Compare resolution speed across Housekeeping, F&B, Maintenance & more
Track CSAT trends post-resolution with automated feedback collection
Measure how faster resolutions drive better reviews & repeat bookings
Percentage of tickets resolved within target time by category & floor
Build role-specific views for GM, Operations Manager & Front Desk
Watch new requests appear in real-time as guests raise them
See exactly how much time remains before each ticket breaches SLA
Know who's online, active tickets per agent & current workload
Visual map of request density per floor & room spot problem areas
Instant notifications when tickets escalate to the next level
See ticket inflow vs staff capacity hour by hour to plan shifts
Route tickets to the right team based on category, floor & priority
Define multi-level escalation paths Staff → Manager → AGM → GM
Auto-close resolved tickets after 24h with no guest response
Configure who gets notified via Email, WhatsApp & Push per event type
Require manager approval for refunds, room upgrades & compensation
Schedule daily housekeeping checks & maintenance rounds automatically
AI flags tickets likely to breach SLA based on current workload
Predict request volume by day, season & occupancy for staffing
Identify recurring issues per room, floor or amenity before they spike
Score guests likely to leave negative reviews prioritize proactively
AI recommends ideal staff count per shift based on historical data
Predict equipment failures from complaint trends fix before breakdown
Built for speed your front desk, housekeeping, and maintenance teams can raise and resolve guest requests from anywhere using Voice AI.
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Rannkly Desk integrates seamlessly with the most popular Property Management Systems (PMS), ensuring a unified workflow for your hotel operations.
Go live in under 48 hours. Resolve guest requests in minutes, not hours.
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