Bring service requests from teams, email, forms, reviews, food-delivery platforms and connected systems into one operational workflow—then assign ownership, track SLA, automate follow-up and keep every resolution visible.
Receive automated voice alerts that promptly notify you about any upcoming SLA breaches, helping you stay ahead and maintain service quality.
A request can start at reception, arrive by email, appear in a review, come through a form or originate in another system. When managed separately, ownership becomes unclear and delays become harder to catch.
Turn operational requests from across your hotel ecosystem into actionable tickets your teams can own and resolve.
Internal staff requests.
Incoming emails become actionable tickets.
Capture structured requests from external forms.
Move service issues from review to resolution.
Bring delivery-platform complaints into operations.
Create tickets from connected systems and events.
Capture the request, organise the context, assign ownership, track the clock and record the outcome.
Request enters from a connected source.
Room, area, location, priority, source and department.
The right department or team member owns it.
Status, due time, SLA and ownership stay visible.
Close the work or alert the next responsible level.
Watch Rannkly Desk in real workflows—from capturing a request to assigning responsibility, tracking progress and keeping operations visible.
See a guest call enter the Rannkly Desk AI hotel-operations flow.
Watch how AI routes and escalates guest issues across departments seamlessly.
Experience real-time ticket creation, SLA monitoring, and automated resolution.
Give teams one place to see new, active, overdue and resolved work with the context needed to act.
Assign work to the right department, set operational response expectations and make overdue work visible before it becomes a guest-experience problem.
AI Call Reminder can alert responsible staff when SLA attention is required, adding another operational safety net beyond standard notifications.
Use event-based and scheduled automations to reduce repetitive assignment, routing and follow-up work.
Give General Managers and Operations Heads one view of work that is due, overdue, unassigned, unresolved or escalated.
Monitor ticket volumes, team performance and areas that need management attention across the business.
Track call volume, peak periods, complaint severity and SOP performance across departments.
A compact overview of the project goals and scope.
Brief summary highlighting key features and benefits.
Concise explanation of the main objectives and outcomes.
Snapshot of essential details and critical information.
Quick outline of the primary purpose and target audience.
Keep customer and stay context connected to service operations so teams can act with more information.
Control who can see, edit, assign, escalate and resolve work across departments and responsibilities.
Capture and track guest requests.
See assigned service tasks and update progress.
Own maintenance tickets and SLA.
Monitor unresolved, overdue and escalated work.
If Rannkly AI Calling Agent captures a guest need, Desk becomes the system that manages the operational action after capture.
AI CALLING AGENT
Understands the guest request and can initiate action.
Explore AI Calling AgentRANNKLY DESK
Every request can be connected to responsibility, status and due time.
Teams see what needs action without relying on informal follow-ups.
Overdue, unresolved and escalated work stays visible.
Hotel groups and retailers on how they manage reviews, guest feedback and customer conversations across every location.
Park Plaza manages guest reviews and conversations from one dashboard, so every guest gets a timely, on-brand reply and nothing slips through.
Ramada Ghaziabad uses Rannkly to collect more guest reviews and keep its online presence up to date, so travellers find the hotel and book with confidence.
Rannkly Desk helps hospitality teams manage guest requests, complaints, tasks, assignments, escalations and operational workflows from one intelligent platform.
Cygnett Hotels & Resorts works with Rannkly and its customer success team to manage reputation across its hotels.
“Great app. Great team. Many thanks for helping us with great software and ease of doing business.”
Udman Hotels brings guest reviews from all its properties into one place, so the front desk can spot and resolve issues while guests are still on site. Automated reply workflows keep every response consistent.
The T-Shirt Shop tracks reviews and customer feedback across its stores and platforms in real time. It has become the team's daily tool for customer satisfaction and brand reputation.
Your customer data is protected by certified security controls and privacy-first processes, with the documents your legal and IT teams need to sign off.
ISO 27001 Certified
Information security management across people, processes and systems.
SOC 2 Certified
Independently audited controls for how customer data is handled.
GDPR Compliant
Data protection and privacy rights for customers in the EU.
DPDP Act Compliant
Aligned with India's Digital Personal Data Protection Act, 2023.
Explore Rannkly in Action
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