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Golden Nugget Las Vegas

The Golden Nugget Las Vegas is the most luxurious resort on the Fremont Street Experience, and consistently receives critical acclaim for exceeding customer expectations.
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Last data sync 06 Feb 2024
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Year Founded : 1946
business
Total Employees : 500-1k
people
Monthly Visitors : under-10k
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129 E Fremont St, Las Vegas, NV 89101, USA
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Your overall reputation score
4.2/5
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All time review rating is 4.2
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Based on total of 64029 reviews
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Golden nugget las vegas platform ratings

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Golden nugget las vegas customer reviews

This wasn't our first trip to Vegas so we knew what to expect downtown. The Nugget was clean, affordable,and well maintained. We stayed in the Carson Tower and didn't have any issues with noise from the street. Checkin was kind if a nightmare, though. There is ALWAYS a long line to check in and there are no digital options to avoid the desk. We spent 45 minutes just waiting in line to check in. I will say the staff was all very kind and efficient. There just didn't seem to be enough space for the number of people wanting to check in. There are security guards that scan your room key before you can get to the elevator banks for each tower. The gentleman at our tower literally had his head leaned back against the wall, and his eyes closed. When we walked up, he said nothing even after we spoke first. He just pointed to the scanner. Seems like on a Friday night, security might be a little more efficient if their head was in the game. Overall, we enjoyed our stay and would return again. Location can't be beat, and parking was super easy.
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Amanda Godsell
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We've stayed at the Nugget several times during our annual trips to Vegas. The staff is great and accommodating. That said, the reservations system leaves much to be desired. We requested five rooms on the same floor, with two adjoining, months in advance. There was no indication that might be a problem, other than saying adjoining rooms weren't guaranteed, but every effort would be made. When we checked in, we were told none of that was possible. No one called to ask about alternative room configuration or towers. In addition, my roommate's credit card was charged instead of mine, despite going to the desk during her checkout to confirm my CC number. After departure, when charges appeared on the wrong card, I called three times, on three different days. When I mentioned on the third call that I had left two messages with no result, the reservations person said she'd try to reach someone at the hotel. That was also unsuccessful. The on site staff is working hard to make guests happy, but it seems the reservations and accounting staff really can't be bothered with customer service. I'll be exploring other options next year.
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Sue C
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Service is great, always attentive and nice. Rooms are pretty standard and clean, no fridges in the Carson tower. Plenty of water bottles and I have heard room service will bring you more if you ask. The check in was pretty crowded when we arrived, but we were moved to another desk down the way to alleviate the traffic, that was pretty nice. The rep that helped us at the front desk was having a birthday, and enthusiastically gave us suggestions on the strip for our kiddo. Overall loved the service, rooms were standard. 8/10 would stay again.
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Dulce Borboa
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It's our first night staying at The Golden Nugget Casino and hotel and we were very excited. All was ruined from the moment we tried to check-in. After patiently waiting through the check-in process we headed to our room to get ready for a reservation that we had been looking forward to for forever. We opened our door and were welcomed by a very unpleasant guest that was already staying in there. We immediately shut the door before things could escalate and walk back down to the hotel lobby. There we waited again(longer than round one) to correct the situation. I thought with this screw up they could give an upgrade to help with our frustration. Instead, they took off some resort fees. Although they compensated us a little. This compensation will not impact our experience or help with the loss of time. For this I thought there was something more or different they could have done for putting a guest in danger with another guest. Hopefully/Maybe they will make up for the frustration on our remaining days here.
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Jed Nordine
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Best place to stay if you want to experience Las Vegas during the night. Fremont St. Experience was unlike anything else I've seen before and it is just beside the hotel. The rooms were big enormous and service were awesome. Everything you need is at N arms reach. The security is strict, you need a valid room rfid if you're going to access the elevator going up.
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Rafael Obusan
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I made a reservation for a room for a week! I had a change of plans and went to the front desk a told them I would like to check out 2 days early (which would be the next day). I was told there was NO problem!!! I went to the front dest at 9:30AM the next day and told the desk clerk I was checking out and wanted a print out which she gave me! I thought I was good to go until I saw the charge on my Bank of America Visa card. I called the Golden Nugget and explained what happened but they told me that they would not give me a refund!!!! I called Bank of America to dispute the charges! The Golden Nugget still would not refund the charge for the 2 days they charged me! I WILL NEVER PATRONIZE THE GOLDEN NUGGET AGAIN!!!!!!
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Odyssey30369482832
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We stayed at Golden Nugget 4 nights,. We were required to pay the daily resort fee, but were told we would receive no cleaning services or bed service for that time. We had to take our garbage to the bins by elevator when the waste baskets started to overflow. If we wanted clean towels, we had to call housekeeping… we were told we had to be in room when they delivered them. Irritated we had to pay resort fee and received absolutely no service. Prices at hotel gift shop were crazy expensive….$6 for bottle of water….
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darla60229
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The staff was wonderful! The rooms were a little outdated but still nice. Would definitely stay again! The belll men were so helpful getting wherever we needed to go! One in particular chatted with us about his 45 years in the Vegas hotel business. Very interesting!
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Seachelle1969
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The Hotel was very nice, clean room and comfortable beds. We stayed in the Carson Tower. Had a fantastic steak and shrimp at the Saltgrass restaurant. Very friendly employees. Our room was quiet. It’s a great location. Only downside, we were left 4 bottles of water on check in day, we never received anymore. We never received anymore towels either, guess you have to ask for them. Our ice machine did great until the last night, then they both ran out of ice. We did call house keeping and received a small bag. All in all we will definitely stay here again. We will just ask for what we need next time. The 24 hour grill has fabulous burgers and wings too.
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dragonfly_0704
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The hotel in general was awesome. Everything close to it. Freemont street right there. The hospitality was good as well. They were attentive with everything. They male my week awesome. I can’t complaint and the self parking was right there.
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sarao883
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