Hotel The Match Reviews and Ratings | Rannkly
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Hotel The Match

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Last data sync 06 Jun 2024
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Your overall reputation score
4.1/5
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All time review rating is 4.1
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Based on total of 4877 reviews
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Hotel the match platform ratings

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Hotel the match customer reviews

We had by mistake booked one night instead of two and called the hotel to extend one more night, they gave us a price and we accepted - they then sent us a confirmation for a much higher price and when we called they said they had looked at the wrong date and couldn’t give us the price she had first offered. We got everything sorted ourselves then. The room was fine, we had to turn off the air conditioning because it was noisy all night. The bed and the shower and toilet were good. We wanted to warm up a pizza in the shop and there were no instructions - we asked the staff and they seemed very annoyed that they had to come and help us. There was an incident with a very rude couple in the shop one evening who wanted us to pay faster which resulted in some bickering, the staff just told us to walk away and did not really try to resolve the situation. The other couple was yelling at us as we were walking away and the staff did not say anything to them. The morning we were checking out we asked the reception to call us a taxi, they sat 4 people in their reception all confused as if they had never called a taxi before. We were in a rush and did not understand the problem. They said we could just walk to the train station but we had a lot of luggage and when we pointed this out they just shrugged and looked at us weird. When they had finally ordered the taxi, they said it would be there within 10-15 mins which we did not have time to wait for. The staff was no help at all. Instead of helping us they went outside to smoke right in front of the entrance and we felt like they were talking/gossiping about us because of the incident the evening before. Not a very nice feeling! This hotel is good if you’re expecting no service at all. From someone who works in the hotel industry myself I was shocked to see this level of unwelcoming and unhelpful staff. The rest of the hotel was fine.
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K8787THkarinas
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Stayed for 2 nights to explore Eindhoven. Parking in basement was very handy and stairs took us straight up to an easy self check in. Room was clean and comfortable. Hotel Shop was handy for snacks and drinks although slightly pricey. Lobby / lounge area was comfy and we used to watch the PSV game and play some pinball and pool. Location is perfect for the centre and is in an area of great restaurants and just 2 minutes walk to the main shopping area. Shower within the main body of a twin room is a little odd if your sharing with someone but would definitely recommend and found it good value through booking.com
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mrjbsmith
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Pros: Reasonably priced, nice area, close to local bars and the city centre. Hotel is situated around a 15-20 mins walk from the train station, modern interior, hairdryer available on request, TV/ safe within the room Cons: Room would of benefited from being cleaner. Be mindful, city tax is not included in the booking, 3.50€ pppn required upon arrival. Poorly organised hotel... reception staff messed up our room booking, resulting in another guest entering our room and staff members entering our room (before 8am) each morning of our two night stay. The second morning was rather intrusive, we were woken early by reception staff, they requested our name and questioned why we were in a room vacant on their system. On checking out the same staff members apologised and informed us our name was under a different room number on their system. We received an apology and were offered a snack from their shop..which we did not take up and left swiftly. A bizarre hotel experience, would not return.
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FionaH521
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Funky hotel close to little chic bars and the town centre. Market place shop for breakfast and helpful staff. Arty and comfortable with a large lounge and easy parking. Rooms were bare concrete/ street art walls and stylish facilities which all went together well.
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Adaada1970
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Hotel just about ok, overpriced for what it is, uncomfortable bed and very noisy all night. Staff are the least helpful people I’ve ever come across in a hotel, ‘excuse me, where shall I put this empty bottle, is there recycling?’ (She was wearing The Match uniform otherwise I’d actually have thought I’d accidentally asked a guest to help me) Response - shrug and walk away accompanied by a look as if I’d asked her to give me her first born child. Signs everywhere telling you to ‘Stay Out’ and ‘You’re Not Welcome Here’ … now I get what they’re aiming for but I’m not sure who came up with this nonsense idea, all it does is alienate guests and make you feel, well, unwelcome as far as I can tell. The hotel itself was quite run down and the carpets were filthy with debris on the corridors and in the lift too. That coupled with being told pre check-in ‘we will search your room if there are any suspicious activities’ - sorry? What does that mean? Why do I feel like there was cctv in my room? Wouldn’t recommend this place at all.
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Glasweegie1
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