Hotel Universel Montreal Reviews and Ratings | Rannkly
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Hotel Universel Montreal

Hôtel Universel Montréal230 chambresStationnement gratuit et internet gratuitNavette gratuite (sur un rayon de 4 km / 2.
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Last data sync 21 Jan 2025
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Year Founded : 1985
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Total Employees : 1-10
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Monthly Visitors : under-10k
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5000 R. Sherbrooke E, Montréal, QC H1V 1A1, Canada
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4.0/5
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All time review rating is 4.0
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Based on total of 11188 reviews
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Hotel universel montreal customer reviews

Stayed here for a few nights and it was an amazing place. The staff were super friendly and nice. There was a minor issue we had with our room being on the “pet friendly “ floor but they quickly accommodated us and had that changed. One employee that really stood out was William Knights, from beginning to end he was amazing, funny, polite and kind. He really helped make our stay so enjoyable. We hope to be back!!
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James Taylor
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Old and run down, well-travelled visitors won't like it except for the convenience of its location. The same price point at a lower star location would offer better amenities and decor ... Staff are neutral, polite and friendly enough, kudos to them. Washroom layout is so weird → no lock on sliding glass door + there is a huge gap from the wall even after closing it fully; not suitable for stay if occupants are not a couple, everything you do is visible from the outside; also, there is no ventilation fan in the washroom, any toilet smells or shower humidity would linger. Everything that happens in the hallway can be heard from inside the room, so probably vice versa. There is a huge gap (again) between the cabinet under the TV and the wall, we have found 2 remotes there, which means someone got their deposit taken for the MIA remote(s). Hairdryer has a crusty yellow layer on the on/off settings, had to be wiped with disinfecting wipes before use. If it isn't for the free parking and proximity to biodome/other museums, this place wouldn't make it on the preference list.
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MidnightBlues
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We booked this hotel for one of our employees who was flown in for our company Christmas party, as it was conveniently located near our workplace. While the hotel itself was clean and reasonably maintained, several issues made the stay disappointing. The most significant problem was parking. Although the hotel advertises "parking included," the lot was full both Friday and Saturday due to events being held on-site. When our employee raised this with the staff, they were told that parking is not guaranteed. This is misleading—if parking can’t be assured, it shouldn’t be promoted as part of the booking. Additionally, the hotel was extremely loud, especially on Saturday night when disturbances escalated to the point that the police had to get involved. This made it impossible for our employee to get proper rest. With a 7:45 a.m. flight the next morning requiring them to leave the hotel at 5 a.m., the noise made it an even more unpleasant experience. Our employee also reported that the front desk staff offered no helpful solutions to these issues, which was disappointing. Overall, while the hotel’s proximity to our office was convenient, the lack of guaranteed parking, the noise, and the unresponsive staff make it hard for me to recommend this hotel for future stays.
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Rosina Scaglione
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Stayed here because we attended New Year's Eve party. It is a nice hotel with very nice rooms. Great service from the front desk.They have an indoor pool, a restaurant and bar on the main floor. I'd definitely recommend.
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Tony Di Ciero
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Pretty good place to stay. The rooms and hallways are pretty old but clean. The appeal was free parking on site that is gated.Montreal hotels don’t usually offer free gated parking. Street parking and unattended parking lots don’t work well for me. I read reviews of car being vandalized and searched for gated parking. Free gated parking is a real bonus.
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Tony Ning
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My son and I stayed for four nights. Staff were all very nice and helpful. Room was a good size with comfy beds. TV only had 3 stations but was ok. Outdoor...
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Jennifer B.
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the rooms are ok for a short stay but could be modernized, our room was in the basement with a door to enter a courtyard area to the outdoor pool, the door...
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Kristina M.
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This hotel is fine to stay in for a night or two--it's not one I would want to stay long term. We stayed here on our last night in Montreal after returning...
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David D.
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