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Last data sync 28 Mar 2024
Year Founded : 2002
Total Employees : 1-10
Monthly Visitors : 10m-50m
205 Datura St, West Palm Beach, FL 33401, USA
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All time review rating is 4.0
Based on total of 8509 reviews
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This is quite possibly one of the worst companies I've ever had to deal with. Your company did not attempt to help fix a problem it promises to provide. All I wanted to do was modify my hotel reservation from two nights to one and your employee was unhelpful. I had to call 4 different times, plus call the hotel 3 times to get the job done. The hotel gave permission to your company to modify the reservation, but your employee still refused. The hotel manager was so frustrated with your company's lack of customer service that she allowed me to book my room directly through the hotel so I could completely cancel with your company. It appears that your company is so hard up for money that it makes it impossible for customers to get what they need. Now your company will have to refund me my entire amount and will not make any money off me when it could have kept half of it was willing to help make the modification I needed. I will NEVER use your company again and I will make sure others know just how unreliable this service is. Iwould give 0 stars if it was possible because this company does not deserve one star. Thank you for nothing!
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Kristin Richardson
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I was trying to get an early check in so we can make it to a very important wedding that our daughter is the matron of honor for. I found out this is a concession that no longer exists but the person I talked to at the hotel was extremely rude to me. I've stayed in more than 100 Hampton Inns across the country and have never been treated badly until this. I guess we will change our clothes in the public restroom
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Kim Kania
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Terrible experience. They tried to add on a 50+$ fee for some kind of extra cancellation policy. Then they won’t return my calls and e-mails about this. I thought there was a free hotel based cancellation with refund until a few days before. I still have no idea what this policy was. Do. It book with this group. I thought i was booking directly with hotel 4 points Newton Sheraton. Next time I’ll use Expedia. Wow.
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Joshua Schor
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Kevin was a wonderful receptionist very friendly, easy going, professional and thorough. We accidentally called the wrong location and Kevin gladly helped me make my reservation at the correct location. We shared some laughs and he made the booking process easy breezy and fun! He deserves all the high praises!
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Christina Pagliarulo
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I had the worst experience ever. Do not book with Hotel Planner. I was misled on the rate, they told me the hotel offers no discount for veterans (the hotel actually does offer discounts for veterans and government workers), they told me the hotel served breakfast in the room, and I could cancel 24 hours before without any charges. This was all a complete lie. The rate was $176 booked online, and they Hotel Planner charged me $281.50 a night. They said it would be the same if I booked directly through the hotel. That was a lie. I called the hotel directly and they told me they have veteran discounts, they do not serve breakfast in the rooms and the $176 was the cost of each night WITH taxes included. Very disgusting that people will lie and manipulate to get a sale. DO NOT BOOK WITH HOTEL PLANNER!!!
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Randy Rathert
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