One King West Hotel & Residence

I recently had the pleasure of staying at the One King West Hotel in Toronto, Ontario, and I must say, the experience was nothing short of exceptional. The staff were incredibly pleasant and accommodating, making every interaction a joy. Having recently undergone ankle surgery, I was in need of a relaxing getaway, and the hotel staff went above and beyond to ensure my stay was comfortable and stress-free, making me forget I even had an injury. The in-room dining options were delightful, with every dish I tried being absolutely delicious. The staff greeted me with warm smiles and genuine kindness, day and night, making each shift change a welcome sight. It was almost exciting to see the new friendly faces each day. I would like to extend my heartfelt gratitude to every staff member at One King West for their outstanding hospitality. Your dedication and care truly made my stay unforgettable. Thank you for making my recovery a pleasant and memorable experience.

I had my wedding at One King West on August 23rd, 2024 and we couldn't be happier with our choice! We were looking for a venue that had some historical charm, and One King West and it's Banking Hall reception space immediately stole our hearts. Angela, our wedding coordinator at the venue was also the most pleasant and flexible venue contact that we had met with, and we knew that we were in good hands. The whole planning process was enjoyable because Angela was such a pleasure to work with, she always communicated with us on time, worked hand in hand with our wedding planner, and gave us great advice on how to make our wedding day even more special. Our guests were in awe of the space, and we got raving reviews about the food and overall experience. We wish we could do it all over again! Thank you to everyone at the hotel as well because every single member of staff was so kind, and really ready to ensure that we had to most magical day. We will be reflecting on these special memories and the Hotel for many years to come, and hope that we can attend a wedding here as guests one day to experience it once again. With sincerest thanks, Jessica & Luke Vanlauwe

The hotel needs better security as elevator access doesn't require a key card. Service at the attached café was inconsistent — Thursday staff were inattentive, served old food, and made poor coffee, while Friday staff were friendly, welcoming, and made fantastic drinks. Lounge service was slow, with billing errors and limited attentiveness. Front desk staff were polite and respectful. The gym was small, poorly ventilated, and lacked clear cleaning instructions. Great access to the underground pathway though!

Great experience! Highly recommend! We stayed in a tower suite and it was very nice, and had a great view. Bed linens and towels were super white and clean. Really appreciated this. The bed was very comfortable. Customer service is exceptional, the staff was very friendly and helpful. We stayed in 3012 this weekend, in the tower building. Location is prime!! Close to everything. Lobby decoration for christmas was lovely ! And my partner and I really appreciated the voucher for the daily ritual cafe, for a coffee and pastry for booking directly through one king hotel website! Everything was perfect. Thank you for the wonderful stay, my partners birthday weekend was great. Would stay here again!

We recently stayed at the One King West Hotel after experiencing a car accident. From the moment we arrived, we were impressed by the hotel's cleanliness and how good the hotel smelled. The receptionist, Rachel, was incredibly kind and understanding upon learning about our situation. She went above and beyond to ensure our stay was as comfortable as possible, providing us with extra attention and making us feel welcome. Our room with a city view was absolutely stunning. To our surprise, the room was equipped with a full kitchenette, (not just a microwave and a mini fridge) including a stovetop, microwave, fridge, pots, plates, and all the necessary utensils to make a meal. Furthermore, the hotel's offer to store our luggage after check-out was incredibly convenient, allowing us to explore the city freely before heading to the airport. Overall, our stay at the One King West Hotel was exceptional, particularly given the challenging circumstances we faced. The hotel's exceptional service, combined with the luxurious accommodations, made it a truly memorable experience.

I loved this hotel!! We decided to stay here on a whim for my birthday weekend (last minute international trip from the US!), and it exceeded our...

An older hotel in downtown Toronto with a lot of history and beautiful decor but has it's flaws with it's staff. Had a one night stay at this hotel since...

This hotel is outstanding and we enjoyed our lovely 550 square foot condo in the New Tower. Everything we experienced was worthy of a 5-star review....