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Sarova Hotels Kenya

Sarova Hotels is a leading group in the hospitality business running hotels, resorts and game lodges in Kenya.
Last data sync 09 Feb 2024
Year Founded : 1975
Total Employees : 500-1k
Monthly Visitors : under-10k
Junction Of Kenyatta Avenue and, Kimathi St, Nairobi, Kenya
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All time review rating is 4.6
Based on total of 9891 reviews
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Sarova hotels kenya platform ratings

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Sarova hotels kenya customer reviews

It's a beautiful old building right in the centre of the city. The aircon didn't work, in our room and we lost power during the night. It makes it's money from doing conferences and meetings each day so the pool bar was always crowded with delegates having lunch. Reception staff are brilliant, however wait staff in restaurant did not care at all. Had to keep going to bar and asking for menu and following up orders etc.
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Cristina Baker
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Great ambience. The staff were so pleasant and the music was great. Really loved the buffet; everything was cooked to perfection. It was a work thing so we used the conference room which was well organized; with their staff right outside to cater to our needs!! Oh, and did I say the hotel presented us with a cake to celebrate customer service week?? How cool is that!! I'll definitely be back soon; hopefully solo this time, to enjoy the peace and quiet.
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The staff greeted me with warm smiles and impeccable hospitality, making me feel like a valued guest right from the start. Check-in was swift and hassle-free, allowing me to relax in my beautifully appointed room in no time. The room itself was a haven of comfort and style. The tasteful decor and attention to detail were truly impressive. The plush bed, adorned with high-quality linens, provided a restful night’s sleep, and the room’s amenities left nothing to be desired. One of the highlights of my stay was the hotel’s exquisite dining options. I enjoyed mouthwatering dishes at the on-site restaurant, each meal prepared to perfection. The diverse menu offered something for every palate, and the attentive waitstaff made dining a memorable experience.
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Kim Eddy
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Right from the entry, the security and staff were friendly and cheerful. The set up is relaxed, friendly and cozy. The waitstaff is helpful, describing the meals and what goes into them, they are also respectful. We had a lovely time, and the background music was relaxing. The food is really good! Finger licking good! I had the chicken lollipops and Angus beef fillet, which was heavenly! Coupled with nice creamy mashed potatoes and seasonal veggies. The potions are good and filling. All in all, really good food. Wide array of wine too. Washrooms are clean and the place smells clean and fresh!
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Cynthia The Maverick
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There Sunday brunch does not disappoint. There's a wide variety to choose from and exceptional service. They also have a play area and swimming pool which the kids can enjoy as you enjoy your brunch
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Faith Kimondo
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The Thursday Jazz night at Sarova Panafric was fantastic. The jazz music was lovely, the meat platter was amazing, and the happy hour is definitely worth a try. We were served by Augustus, aka Kaka, whose service was outstanding. Looking forward to the next Thursday Jazz!
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I had a great time at Sarova Panafric. The staff is very friendly. Benson, who welcomed me, was especially helpful and kind. The restaurant has a rich and varied menu. The rooms are comfortable, clean, and elegant. There is a modern and very well-equipped gym, and the pool is great. Highly recommended!
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Hats off to Maureen and Charity at the Reception, and also to Safari and Nancy at the Flame Tree Restaurant for their professionalism, friendliness and courteousness. They went over and above the call of duty to assist my family and I (two of whom were ill) and generally ensure that our entire stay was comfortable.
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Thank you Sarova Panafric for the Wonderful meal that you perfectly delivered. The breakfast was exceptional and top notch. The stuff were soooooo!! KIND. The service delivery and food production was on point. We EXPECIALY THANK the young man Maxwell Makau for making the day extra special for his personalized service and deligency during the day. He made a Special DAWA for our Senior Board members who had a small cold from the freezy morning and instantly did WONDERS and got the Board Members and VIP Foreign Guests liven up and go through their day energetic. Thank You Maxwell for the kind guester and may God reward you for your extra efforts.
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I stayed here as part of a school program for around a week and highly recommend! The staff are some of the kindest people I’ve ever met. They truly care about your happiness and well-being. I can’t thank Sarova Panafric enough for the incredible experience!
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