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The Rimrock Resort Hotel

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Last data sync 06 Feb 2024
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Monthly Visitors : under-10k
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300 Mountain Ave, Banff, AB T1L 1J2, Canada
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Your overall reputation score
4.5/5
language5 Platforms
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All time review rating is 4.5
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Based on total of 10744 reviews
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The rimrock resort hotel platform ratings

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The rimrock resort hotel customer reviews

The customer service was top-notch. My boyfriend and I enjoyed ourselves and all the ammonites. The swimming and sauna felt lovely. We especially enjoyed the Christmas decorations still being up. It was a beautiful winter wonderland experience for us.
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STEPHANIE GUSCOTT
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We recently came back from a quick trip to the Rim Rock for our 20th wedding anniversary. From the front desk check-in to the cleanliness, staff, everyone we ran into, they were all very friendly and welcoming. I will stay here every time I visit Banff. Great value for the rooms and stunning views. Also the pool and hot tub area are were really nice. I highly recommend this place.
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Wasim Elafech
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I thoroughly enjoyed my stay in Rimrock. The views from the hotel are spectacular, and the hospitality is amazing. However, we weren't aware of the prices of snacks in our room. Despite the presence of a QR code, we didn't think to check. To our surprise, we were charged an extra $63 for 6 small bottles of water and 3 small boxes of Pringles. I find this charge ridiculous and am uncertain about the basis for these numbers. I can’t fault anything else apart from that.
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chloe mcgovern
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I've stayed at some of the finest hotels in the world but this hotel was truly different. The views from our hotel room were phenomenal and very clean. What sets this hotel apart from others is the concierge service that helped us arrange local transportation and ski resort bookings. They've went above and beyond to make sure our ski trip was phenomenal and without delay by staying on top at a moment's call. Would stay here in Banff again!
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Junhao Chen
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I recently had the pleasure of staying at the Rimrock Hotel, dining at Eden, and enjoying a spa day. It was truly a superb experience from start to finish. The Rimrock Hotel itself is a gem nestled in the heart of the Canadian Rockies, and the moment I entered, I was greeted with warm smiles and exceptional service. The staff made me feel welcomed and pampered throughout my stay. Dinner at Eden was a culinary delight. The ambiance was elegant, with stunning views of the surrounding mountains. The menu offered a diverse selection of dishes, and each course was a masterpiece in both taste and presentation. The service at Eden was impeccable, and I can confidently say it's one of the best dining experiences I've ever had. The spa day at the Rimrock was the perfect way to unwind and relax. The serene environment and professional therapists made me feel rejuvenated. The variety of treatments and amenities provided a well-rounded spa experience, leaving me feeling refreshed and renewed. Overall, my stay at the Rimrock Hotel, dinner at Eden, and day at the spa were nothing short of exceptional. It's a destination that combines luxury, natural beauty, and top-notch service to create a memorable experience. I can't wait to return and indulge in this oasis of hospitality and relaxation once again.
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Paige Fossheim
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This hotel offers a truly unique experience. The breathtaking view from the hotel room, showcasing the great expanse of nature and mountains, was truly...
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Chul W.
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Visited for the Christmas holiday and I wasn't impressed with this hotel or Banff. The customer service here is very hit or miss. The front desk was very...
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Lauren G.
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I wanted to really love this place. Great location just a stones throw from town , great views , SO many amenities. We only stayed three nights and didn't...
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CC S.
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A late but shining and golden review to give the staff all the credit in the world to how special our trip was. We stayed for 10 days and from the moment we came into the lobby to the moment we left - the staff was so friendly, helpful and went over and beyond to make our stay as lovely as possible. I chatted to some of the staff and I said that they all seemed really happy and like they had a good atmosphere there, and I jokingly wondered if that was a real feeling or just me seeing everyone from my glittery holiday mood. But I was told by several staff members that they have such a great team and that they're all really happy there. To the management: Give them a raise!! I noted down as many names as possible that made our trip so wonderful and I really hope they'll be there next time we come to The Rimrock: Tom and Eddine on the door, Alex and Louis(btw COYI!!) in the restaurant, Richard and Jordan on the concierge team, James, Ewan, Joshua and everyone else - thank you! And whatever they're paying you already - you all deserve a raise and even more pay for extra late/early hours! We heard the hotel will be undergoing some renovations and changes - but we hope the expertise of the current staff will be valued and kept in that change! Best wishes from the Swede who travelled with an English West Ham pack of a family during the end of december 2023! See ya!
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eflyrro
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This is a luxury experience in the Rockies you will not regret. We were given a beautiful room and welcome gift for our honeymoon and waking up to the view is just priceless… The highlights for us were the complimentary skating in the hotel courtyard and the live music and food in the main lobby/restaurant. The hotel is also a 5-minute walk from the thermal springs. There is also complimentary tickets for public transport into Banff, which you should definitely take advantage of when you’re here. There is $25 a day (plus tax) parking for guests which in my opinion is steep and unfair. However, other than that, a flawless and amazing resort.
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IrelandsIslandHopper
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I’ve been coming to Banff for many years and have never stayed at the Rimrock before this time. After we booked we almost cancelled because of reading the bad reviews saying is the property was dated or the service wasn’t great… please do not believe any of that!! Every little detail of our stay was top shelf. The property is gorgeous, the staff and service impeccable, the food delicious and the views out of this world. Thank you for a wonderful getaway where three days felt like a luxurious and restorative vacation.
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JulieW982013
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Wonderful upside down hotel (down from reception to the rooms) outside Banff very close to the Sulphur mountain gondola - easy 5 minute walking distance. Great room looking down the valley towards Banff, with views of the Rockies into the trees. 2 mountain sheep outside our room. Don't worry about being outside town as there is free regular electric bus service down into Banff. Food and drink in the Larkspur lobby lounge was very good and not expensive. Eat here 2 nights rather than going down into Banff. A bit of a wait for a table one night as some of the chair / table settings are not good for eating at - too low. Probably gives the Banff Springs a good run for the money. Would definitely stay here again next time.
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nigelm587
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This hotel isn't really in the town of Banff but that's a good thing! The front desk is really good about giving out the free bus passes and the Roam Transit shuttles are very convenient to get into town. Taking Roam to visit Lake Louise, Johnston Canyon and Canmore from the hotel was very easy as well. The hotel amenities were very nicely appointed and housekeeping was very attentive. Some of the areas did seem dated but I hear they are going to renovate soon so that will help! The heated parking lot was a very nice feature so you didn't have to worry about your car starting and getting snow off. This hotel is about the views of the valley! You have to explore the hotel a bit and visit the patios off of the pool and spa areas. Don't just admire the view from the Larkspur Lounge in the lobby but do get outside onto the patios outside and walk around and enjoy what this hotel has to offer for the views!
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edmonton2001
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