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Online Analysis

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OurBus

OurBus - The Smarter Commute.
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Last data sync 09 Feb 2024
business
Year Founded : 2016
business
Total Employees : 1-10
people
Monthly Visitors : under-10k
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79 Madison Ave, New York, NY 10016, USA
Social Links:twitter Logoyoutube Logofacebook Logopinterest Logo
Technology Used :
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Your overall reputation score
4.4/5
language5 Platforms
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All time review rating is 4.4
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Based on total of 19418 reviews
Here’s why online reputation score matters
  • In many cases, your online presence is the first impression people have of you.
  • For entrepreneurs and business professionals, a positive online reputation is crucial.
  • A positive online reputation contributes to trust and credibility.
  • This can lead to increased opportunities for speaking engagements, collaborations, and recognition within your industry and lot more.

Ourbus customer reviews

Even in a terrible traffic Jam I found the drivers curtious and caring I often sat right on the side of the driver which always made me feel safe... Our Bus is a pleasant way to travel ... bathrooms were clean, Water 💧 and WiFi always available... 5 stars from me
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deborah sparagna
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I receive customer support from Pixie and she is amazing. She is super helpful and resourceful. She is really empathetic when knowing that my family member have an accident so I have to reschedule it. And she helps me do it without charging any fee. The best customer service I have ever had
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Hien Anh Phuong Le
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Customer service with Our Bus was very helpful updating my bus ticket. I chose the wrong pick up location and the chat representative Jenissa Charles was a great help! She made the adjustment. I am looking forward to my trip home! Thank you to her and her team.
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Kathy Cat
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This is my first trip that I considered travel by bus. Please listen carefully. Chat Agent Ishan was amazingly helpful hand on and trying hard to solve the problem, it’s mean the world to me. Very much appreciated will definitely use Ourbus from now on. On July 31 I travelled back by our bus, the bus was cleaned, on time, free water, wifi available, the driver greeted welcome indicated protocol what to do and not to do, in a way that make us laughters. I had poor experience from Grayhound with no compromises refunded policy even though the facts are out of control subway delayed no matter how well plan you have make and left home early to get to Port Authority and poorly informed from Grayhound Port Authority station. The Agent at Grayhound booth is open late, impatient, and unable to help. As a traveler, we can not predict what’s going to happen and a long day and night waiting for uncertain to happen. To me when we found pleasant, smooth, easy, supportive systems. There is a blessing for journey! OurBus ie worth every Penny and time of you spend. Already spread the words to my friends that frequently travel by bus. Thank you very much to the whole team of Ourbus 🙇🏾‍♀️😇🙏🏼
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Chinna BR
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Very much satisfied. My flight got delayed by 2 hours and I missed the bus. Requested Pixie, who I found very prompt and sympathetic to my situation. He immediately offered me to change the ticket to the next bus to my destination. Thank you very much. Will travel again with Our Bus.
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Samir SAVANI
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My Motor Coach Industries Buses in New York City and the United States of America on earth
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Amir A.
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My trip NYC-DC was an exceptionally bad experience. I booked my trip on 11/6 in what I thought was well in advance due to always challenging holiday travel....
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David M.
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I came across a story on Instagram about a new company called OurBus, which got me excited to try their services for a one-way trip from NY to AC. I paid in...
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Ada Y.
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Ourbus is genuine and customer friendly, I would totally recommend the service to friends and family. very helpful agent kabir helped resolve my issue in minutes
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adolln
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ust spent over 1 hour on Live Chat with Pixie because EVERYTIME I try to use the coupon code emailed to me by your company... it FAILS TO WORK!!!! EVERYTIME I weaken and decide to try booking tickets with Our Bus again, this same situation happens again and again! This situation causes me undue stress and frustration! Pixie discovered the 10% off coupon code emailed to me yesterday was from 2023! Unacceptable! Pixie worked with his team and got the coupon to "apply," but it only gave me $1.26 off my $63.00 round trip purchase! Unacceptable! Pixie ended up getting me a discount I felt was due for the hassle! Again, it took over 1 hour to get a resolution and the experience was extremely stressful and frustrating! Your company needs to take a hard look at this issue! Next time this happens to me I'm DONE! If this happens again you will lose me as a customer and I will spread the word how inept OurBus is as a company!
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rbcanlin
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I had questions and concerns about my ticket, and when I contacted OurBus, my agent, Bhaskar, was genuinely so helpful. He was very patient, fast with his replies, and accommodating. I haven’t used OurBus much, but knowing that their customer service was excellent, I’ll definitely use it more.
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Voyager03657668923
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Donald helped me very quickly and efficiently resolve my issue. I had an self-inflicted issue with the payments and Donald went above and beyond in helping me feel great and reach my ultimate destination.
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ZiggyLee123
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I somehow lost or deleted my tickets and was helped by a kind representative named Kabir to get my tickets back. He was kind and very polite, love your service!
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A4512KDnoura
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