American Frame

I have been so happy the past 4 years since finding American Frame! I've used them for personal projects as well as client projects in our photography business. Their customer service is unheard of in terms of availability and friendliness. You can always easily reach someone by phone or email, which has become increasingly difficult to do with other companies. Julie, Nate, and Maria always take the utmost care of my orders when I call and truly go above & beyond! The quality of the frames matches the excellent quality of their customer service!

Great staff member Christine. Gave excellent service, ideas, artistic tips, and samples to bring home and work with. Looking forward to the finished product. Very professional. Thank you. Wish you had later or weekend hours. See you soon to finalize this order. Then work on a new project.

I will never do business with American Frame again. Doesn't matter how many thousands you spend with them, they do absolutely nothing to fix their mistakes. For any independent Artists paying for everything on your own.. it's all good with them until it isn't.

I hope they fix their customer service soon, because it's preventing me from ordering. I have previously ordered frames with no issue from this company, but now that I have just a few questions - I can't get anyone to call or email me back. When you call, the automated recording hilariously boasts about how awesome their customer service is - when or where can I get some of that awesome customer service?! I can't in good faith purchase myself or send clients to a business that is non-responsive during their own posted business hours. What a shame. By the way, what I wanted information on was lead times - something your website avoids at all cost. Even if you add a frame to cart and check out, it won't even give you an estimate of when the frame would be ready to ship! How can you feel good about ordering a product when the company gives you no idea of when you will actually receive it?!

Thank you American Frame for supporting the Student Arts program at Owens Community College and for all you do for our community. I will be telling everyone I know personally about the wonderful work you do and the support you offer. Bravo and what a beautiful showroom and staff you have there in Maumee. Thanks Again.😊