Vetsource

Autoship orders don't ship. No contact from company as to why. They use FEDEX, a company notorious for lying about actually delivering packages. So it's a hit or miss if I actually get my order because FedEx will drop it at the wrong house and lie. Not too impressed with this company as a whole. Only good thing I can say is when FedEx messes up they will reship the product, at their own cost so apparently it must be cheaper for them to do that then work with a reputable company.

I purchased meds to help with my Dog's pain and paid to expedite it.. 3 days later, there was no response from customer service, and UPS said they didn't even have the package in their possession. Vet Source's site says it is still expected to be delivered.. 2 days ago. If you can, just ask your Vet for a written prescription, and send it to ANY other company. I guarantee it will be faster than Vet Source. Update: Its now Friday, after placing my order on Monday it has finally updated its shipping information, and isn't expected to arrive till next Friday, 11 days from when I ordered with 2 day shipping

This appears to be a front for the Hotel California - your vet will check you in but you can NEVER LEAVE. You will be CONSTANTLY BOMBARDED with countless emails telling you to buy things you neither need nor want. The obligatory "unsubscribe" button does nothing but ensure a larger volume of email abuse. PS if you call to try to get your name removed they REFUSE unless you give them your address too - no thanks!

Had to call 2x so far. Meds didn’t arrive at the time stated at purchase time so I called them. They sent meds to wrong address. They “sent” the meds out that day. Then I get an email the following morning saying they denied the order bc of my dogs weight and then going to resend. Still don’t have meds for my dog and don’t have much confidence in this company. I recommend doing business elsewhere.

My Vet decided to use this company for all of the medications needed for all pets that are cared for them. My dog is diabetic and needs Vetsulin. They charge a $15 shipping fee. They use to ship it in an insulated box with ice packs. I am attaching photos of how it is being shipped now. Nowhere on the package does it state to refrigerate. The first time I received the package I had no idea that it was the insulin. I didn't open it until a week later. I was shocked that the insulin was shipped that way. I use to get all of my pet's meds from Chewy. They sent it in an insulated box with ice packs and no shipping fee. I wasted $85 on that insulin just because they don't want to take the time to package it correctly.