Ava answers routine guest calls, captures the details and brings in hotel staff when a person is needed.
Our AI Calling Agent leverages advanced natural language processing to handle customer interactions efficiently, providing personalized responses and seamless support to enhance your customer experience.
Try a booking, enquiry or service request. Ava listens for the intent and the details needed for the next step.
Serving to industries:
Receive a live call from our agent and discover how our AI caller transforms customer conversations.
Ava identifies why the guest is calling, captures the details the hotel needs and sends a clear next action to the right team.
Listen → understand → capture → route → resolve
I need a room from Friday to Sunday.
Intent identified
Structured call context
Please send two towels to room 305.
Intent identified
Structured call context
The AC isn't cooling in room 305.
Intent identified
Structured call context
Ava captures the room, issue and urgency. The hotel operation receives a structured request instead of a vague message.
The AC isn't cooling in room 305.
Maintenance request
Assignment · SLA · resolution
The strongest hotel deployment starts with a small group of high-frequency calls, then expands only when the operating rules are clear.
Availability, policies and reservation requests
Directions, check-in and hotel information
Housekeeping, maintenance and guest needs
Complaints, exceptions and human transfer
Reduce pressure on the front desk while preserving a warm guest experience and a clear owner for service requests.
Hotel groups that want guest calls to become trackable operational work.
Ava should use approved information, capture the required details and bring in your team when the call needs judgement, confirmation or direct staff action.
Request a Free DemoStraight answers about what the proposed workflow does—and where people remain responsible.
Request a Free DemoNo. Ava handles configured conversations and captures requests; hotel staff remain responsible for judgement, confirmation and service delivery.
The verified hotel workflow can capture housekeeping, maintenance and other configured service requests.
Ava captures the issue and can route it to the relevant team. Rannkly Desk handles assignment, SLA, escalation and resolution in supported workflows.
Compare how Ava could support other types of customer calls.
Hotel groups and retailers on how they manage reviews, guest feedback and customer conversations across every location.
Park Plaza manages guest reviews and conversations from one dashboard, so every guest gets a timely, on-brand reply and nothing slips through.
Ramada Ghaziabad uses Rannkly to collect more guest reviews and keep its online presence up to date, so travellers find the hotel and book with confidence.
Rannkly Desk helps hospitality teams manage guest requests, complaints, tasks, assignments, escalations and operational workflows from one intelligent platform.
Cygnett Hotels & Resorts works with Rannkly and its customer success team to manage reputation across its hotels.
“Great app. Great team. Many thanks for helping us with great software and ease of doing business.”
Udman Hotels brings guest reviews from all its properties into one place, so the front desk can spot and resolve issues while guests are still on site. Automated reply workflows keep every response consistent.
We are delighted to receive such encouraging words and to be a part of their journey with Rannkly. Client trust and satisfaction inspire us to keep raising the bar and delivering meaningful experiences.
The T-Shirt Shop tracks reviews and customer feedback across its stores and platforms in real time. It has become the team's daily tool for customer satisfaction and brand reputation.
Your customer data is protected by certified security controls and privacy-first processes, with the documents your legal and IT teams need to sign off.
ISO 27001 Certified
Information security management across people, processes and systems.
SOC 2 Certified
Independently audited controls for how customer data is handled.
GDPR Compliant
Data protection and privacy rights for customers in the EU.
DPDP Act Compliant
Aligned with India's Digital Personal Data Protection Act, 2023.
Hear Ava yourself or book a walkthrough of the hotel workflow.
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