Clive Coffee

I couldn’t say better things about Clive Coffee, their machines and team. Over a year ago I bought a Profitec Pro 700 with flow control and she is just a gem! Today I called the customer support number mildly terrified as I had two plastic floating pieces in my water reservoir. I spoke with Mercer who immediately assured me this is a call they get multiple times per week and she was already in process of emailing me a 3 picture PDF of how to put the pieces back together! Within seconds I was back in business! Absolutely stellar support! Every dollar spent on that machine has been worth it - From the espresso itself to the support team behind it!

1st off, Clive is stellar. Over the phone, online or in person is all A1 service with a caffeinated smile! The Bianca is everything I wanted In a espresso machine as far as consistency and looks go + the option to really geek out and dig deeper in the rabbit hole is an added plus. Quality & stock options are unmatched @ this price in comparison to other brands.

Clive's customer service has been beyond reproach! We were looking to purchase an E61 group head, double boiler espresso machine and had psuedo decided on the Lelite Bianca V3. Then the question became who do we purchase from? We felt there were two choices Either Clive or Whole Latte Love. This brings me to Clive's level of customer service. I do not leave Voice Mail and unfortunately I had received Clive's voicemail upon calling. So I hung up the phone... At that point I was just getting ready to call Whole Latte Love when my phone rang and to my surprise it was Hannah from Clive apologizing for missing my call. At this point Hannah spoke to me for the better part of half hour about what we were looking for in a machine - We expressed our desires for features, durability, and serviceability. Without trying to steer us one way or another she gave us the pros and cons of the Lelite Bianca V3 and the ECM Synchonika with Flow Control. She was fair in her assessments and even stated that she personally owns the Lelite Bianca V2. At the end of the day she said the difference is like buying a Hyundai vs a Honda - You get all of the same features just one has better build quality. She provided quotes for both with absolutely zero sales pressure. Ultimately we chose the Synchronika. We also ended up purchasing a Eureka Silenzio espresso grinder not realizing the difference between a true espresso grinder and the Baratza we use for our daily grind. Ultimately we found that the Silenzio grinder didn't really fit our daily flow as we normally weigh out our beans prior to each grind and never keep beans in the hopper. Then we discovered the single dose Eureka Mignon Oro, designed for precisely this purpose. Clive was an absolute pleasure to work with and made the swap both quick and completely painless. We absolutely love both our Synchronika and our Oro; It is truly the perfect combination for us.(Everyone needs a 4'ish second per dose, 65mm diamond flat burr grinder in their life!) In every instance Clive has been amazing at returning calls (whether or not you leave a message), They have no problem spending quality time answering all the questions you have and even some you didn't realize you had. I love this company's corporate culture of customer service and I hope they never change. So many more organizations could take a page from their book. I have nothing bad to say about Whole Latte Love - Mark's Youtube channel is very informative - But the reality is, Clive was so on the ball, that Whole Latte Love never had a chance. Thank you Hannah and Team - y'all are the best.

Team was great pre, during and post purchase. Niko was especially helpful in giving me a crash course on espresso making and what to look for in a grinder and espresso machine. I've had my set up for over a month now and Niko is still helping me out with my questions. Great team over there.

Spoke to Niko who is knowledgeable and ready to teach and also took his time explaining the nuances of the machines I was looking at. I had done some research on Profitec models, ECM Synchronika, Rancilio, and La Marzocco, but as a first timer I wanted to know if there was something less expensive that would fit my needs/wants, or more expensive that would have features I wasnt aware of. I landed on the ECM Synchronika and I’m having so much fun. Its everything I wanted and I feel like I skipped the “incremental upgrade path” straight to a machine that I’ll be happy with for years. In the first week since it’s arrived I’ve nailed down a “daily driver” bean and recipe consistently, now I’m ready to start exploring different beans/roasts. The whole experience has been great, the only problem is that now I want a better grinder to easily move between beans/roasts 😅 (soon - with my club points from the first purchase!)